POLICIES.

Elev8 Aesthetic Medicine Inc. requires 48 hours notice to cancel or reschedule an appointment without any penalty to your booking deposit. This window exists so our providers can offer the freed-up time slot to another patient waiting for care.

If you cancel or no-show within 48 hours of your scheduled appointment, your booking deposit is forfeited. This cancellation policy applies consistently to every service offered, and to both our Kitchener and Cambridge clinic locations.

We're always happy to confirm your specific appointment window if you're ever unsure.

Rescheduling is treated slightly differently from cancelling outright. If you give more than 24 hours notice before your appointment time, your existing deposit is simply credited toward a future visit rather than forfeited.

If you reschedule with less than 24 hours notice, the deposit is treated the same as a last-minute cancellation and is not carried forward. A brand-new deposit is then required to hold the newly rescheduled time slot.

Keeping track of both windows helps you avoid any unexpected forfeiture of your deposit.

A $50 booking deposit is required from every first-time client before an appointment is confirmed. Returning clients may also be asked for a deposit when a treatment involves products that must be specially ordered or that have a limited shelf life, such as IV therapy.

The deposit is not treated as an extra fee on top of your service. It is held on file and then deducted directly from the total cost once your appointment takes place as planned.

This approach keeps costs predictable and avoids any billing surprises after your visit.

Your deposit is simply applied toward the final invoice for whatever treatment or service you receive that day. There is no separate action required from you at check-in.

This same process applies to both standard treatment appointments and paid consultation appointments, so the amount you paid to secure your booking is never charged to you twice.

A no-show is any appointment where a client simply does not arrive and has not contacted the clinic in advance to cancel or reschedule. Under our cancellation policy, this is handled the same way as a late cancellation.

No-shows result in the full forfeiture of the booking deposit, since the reserved appointment time could not be reassigned to another patient on such short notice.

If your plans change unexpectedly, a quick call or email is always the best first step.

Arriving more than 15 minutes past your scheduled time can mean there is no longer enough time remaining to safely or effectively complete your planned treatment, which ties into our broader cancellation policy on timing. In that case, the appointment may need to be rescheduled entirely.

We recommend arriving a few minutes early to every appointment, especially for a first visit, so intake paperwork and consultation conversation do not eat into your actual treatment time.

Planning a little buffer time before your appointment helps avoid this situation altogether.

Yes, consultation bookings follow the same rules as treatment appointments. New clients scheduling a consultation, often with the nurse-led team you can read about on our about page, are required to pay a $50 deposit, and the standard 48-hour window still applies.

If you decide to proceed with a treatment after your consultation, that deposit is applied toward your first invoice. If you choose not to proceed, the deposit is retained as the cost of the consultation itself.

Consultations are a valuable first step for many new clients exploring their options.

Clients who no-show, cancel late, or reschedule three separate times will be required to prepay in full for any future appointments at the moment of booking. This helps our team plan schedules fairly for every patient.

Any amount prepaid under this policy becomes nonrefundable if the same no-show or late-cancellation pattern happens again after the prepayment requirement is in place.

Elev8 does not offer refunds on services that have already been performed. This is because results from aesthetic medicine treatments are naturally variable from person to person and can never be fully guaranteed in advance.

If achieving your desired outcome requires an additional session or a different approach, any follow-up treatment is a separate booking that the client is responsible for scheduling and paying for.

Every client's skin and healing response is different, which is part of what makes personalized planning important.

Products purchased at either the Kitchener or Cambridge location are not eligible for a cash refund once the sale has been completed. This applies consistently across our full product range.

If a product turns out to be defective, it may be exchanged for the exact same product within 14 days of the original purchase date, provided proof of purchase is available.

Please keep your receipt, since it is required to process any eligible product exchange.

Yes, there are two specific situations where a deposit is reversed rather than kept. The first is cancelling your appointment with more than 48 hours notice before the scheduled time.

The second situation is when a consultation determines that a client is not medically eligible for the exact service they originally booked, in which case that deposit is returned in full.

These are the only two circumstances where a deposit refund applies under this policy.

Many treatments at Elev8 require advance preparation, and certain products used for services like PRP have a genuinely limited shelf life once ordered or prepared for a specific appointment.

A late cancellation can mean that prepared product goes to waste entirely. This policy also protects appointment availability for other patients and respects the scheduled time of our nurse practitioners and registered nurses.

Yes, the same appointment, deposit, cancellation policy, and refund rules apply consistently whether you book at our Kitchener clinic inside the Wilson Health Services facility or at our Cambridge location.

This consistency ensures every Elev8 client is treated fairly under the same rules, no matter which of our two Waterloo Region clinics they choose to visit.

Consistency across locations means you always know what to expect no matter where you book.

You can manage an existing booking through the same online scheduling system used to make your original appointment, or by contacting the clinic directly by phone or email.

Reaching out as early as you can gives our team the best possible chance to offer your freed-up time slot to another patient, and helps you stay within the 48-hour window.

This information is also available anytime by contacting our team directly.

The standard booking deposit is $50 for first-time clients and for any new-client consultation. For select services involving products with a limited shelf life, such as IV therapy, an additional deposit amount may be required.

Your provider or our front desk team will confirm the exact deposit needed for your specific appointment type at the time you book, so there are no surprises.

Contact the clinic as soon as you realize you may be running behind schedule. In some cases, our team may be able to make a small adjustment to your treatment plan for that day under the cancellation policy guidelines.

If you arrive more than 15 minutes late and your appointment can no longer proceed safely within the remaining time, it will need to be rescheduled under our standard late-arrival policy.

Our front desk team is always available if you have questions about timing.

Yes. By scheduling any appointment with Elev8, whether that booking happens online or over the phone, you are automatically agreeing to the full cancellation and no-show policy described on this page.

We recommend reading through the complete policy before booking so there are no surprises later about deposit amounts, cancellation timing, or refund eligibility for your specific appointment.

Reviewing the policy in advance also helps first-time clients feel more prepared for their visit.

Individual results from treatments such as injectables, PRP, or microneedling depend heavily on each person's unique skin, underlying biology, and natural healing response, which is a well-documented part of aesthetic medicine as a field.

Because outcomes genuinely vary from patient to patient, our team focuses on realistic, personalized treatment planning during your consultation rather than promising one specific result before any treatment begins.

Our providers are always glad to walk through what a realistic outcome may look like for you.

Our team is happy to walk you through the appointment, deposit, cancellation, or refund policy in detail before you commit to booking a first appointment or consultation.

You can also check our general clinic FAQs page, or simply ask your questions directly during an initial consultation at either the Kitchener or Cambridge clinic.

We are glad to help you choose the right service before you commit to booking.

If you want more detail on what a particular treatment involves, our individual service pages cover options in much greater depth than this policies page.

You can browse our treatment gallery for real examples, our wellness blog for deeper reading, or start from our home page to explore services across Kitchener and Cambridge.

These resources give you a fuller picture of what to expect before your first visit.